TiM Industry Podcasts

AIRLINE DIGITAL RETAIL – VENDORS’ VIEW ON CHALLENGES AND OPPORTUNITIES OF THE COVID CRISIS

 

9 November 2020

 

After our one-to-one conversations with Jim Davidson of AccelyaSean Corkery of DatalexBryan Porter of OpenJaw TechnologiesSurain Adyanthaya of PROS and Andy Kidd of SAP our final podcast of this series is a definite highlight. We managed to gather all five for a final ‘virtual’ roundtable to wrap up and provide an interesting outlook for our industry.

 

   

 

 

 

2 November 2020

 

Finally, we spoke with Andy Kidd from SAP. Andy outlined how airlines, especially in Asia, have circled toward digital, and how this will benefit them in these challenging times. He further elaborates on how the customer experience is affected and can be improved with ONE Order.
Our favourite quote from Andy: “The majority, if not all airlines, have a digital transformation programme but what we’ve seen in retail is that some companies have accelerated what was years into months…”

 

 

 

 

 

 

26 October 2020

 

PROS’ Surain Adyanthaya was our fourth guest. With PROS’ growing ecosystem from revenue management to airline digital retailing solutions, their view on the market, especially with the insights into their customers’ revenue management strategies, was very interesting.
Our favourite quote from Surain: “The key to success for airlines is to be nimble and flexible. Things happen!

 

 

 

 

 

 

19 October 2020

 

The third interview was with Bryan Porter, Chief Commercial Officer of OpenJaw Technologies. OpenJaw is in the privileged situation to have a considerable part of their business in China, in which the domestic market is recovering faster than anywhere else in the world.
Our favourite quote from Bryan: “Reassurance has become the watch-word for recovery.

 

   

 

 

 

12 October 2020

 

In the second podcast, we discussed the same topics with Sean Corkery, CEO of Datalex. Having gone through a large transformation programme in 2019, they had already set themselves up to be very efficient and delivery focused.
Our favourite quote from Sean: “This is not a time for gain, this is a time for really underlining your value-add to your customers.

 

 

 

   
   

 

 

5 October 2020

 

We kicked off our discussion with Jim Davidson, Chief Product Officer at Accelya. After the acquisition of Farelogix through Accelya, Jim has taken the challenge to work on setting up Accelya to offer end-to-end retailing, from offers to selling, delivery to settlement.

Our favourite quote from Jim: “The concept of retailing is proven to be resistant even to the pandemic… the concept is still trying to match those services that are best equipped to the needs of the flying customer.”